Terms and Conditions

Last updated: 26/01/2026

These Terms and Conditions govern your use of the Exact Locksmiths website and services. By contacting us, booking a service, or using our website, you agree to the terms outlined below.

1. About Us

Business name: Exact Locksmiths

Website: https://exactlocksmiths.co.uk

Service type: Emergency and scheduled locksmith services

References to “we”, “us”, or “our” refer to Exact Locksmiths.

2. Services Provided

Exact Locksmiths provides locksmith services including, but not limited to:

• Emergency lockout assistance

• Lock repairs and replacements

• UPVC door and mechanism repairs

• Residential and commercial locksmith services

All services are subject to availability and location.

3. Pricing and Quotes

• Prices are confirmed before any work begins.

• Quotes are based on the information provided at the time of enquiry.

• If additional work is required after inspection, this will be explained and approved before proceeding.

• No work will be carried out without customer approval.

4. Call-Out and Attendance

• Arrival times are estimates, not guarantees, and may vary due to traffic, weather, or prior jobs.

• Emergency services are prioritised based on urgency and location.

5. Payments

• Payment is due upon completion of work, unless otherwise agreed.

• Accepted payment methods will be confirmed at the time of service.

• Failure to make payment may result in further action to recover costs.

6. Cancellations

• If you need to cancel a booking, please notify us as soon as possible.

• Late cancellations or no-shows may result in a call-out charge where applicable.

7. Warranty and Liability

• Any warranties offered apply only to the specific work completed.

• We are not responsible for pre-existing damage, faults, or wear discovered during service.

• We are not liable for indirect or consequential losses.

Nothing in these Terms limits liability where it would be unlawful to do so.

8. Customer Responsibilities

You agree to:

• Provide accurate information about the issue and property

• Ensure access to the property where work is required

• Confirm ownership or authority to request locksmith services

We reserve the right to refuse service where authority cannot be reasonably verified.

9. Website Use

• Website content is provided for general information only.

• We make reasonable efforts to keep information accurate but do not guarantee completeness.

• Unauthorized use of this website may give rise to a claim for damages.

10. Privacy

Use of our website and services is also governed by our Privacy Policy, which explains how we collect and process personal data.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us using the details provided on our website.